1.800.578.8772
keller internationl sale

Terms & Conditions / Returns & Shipping Policy

Mission:

Our commitment is to provide our Customers with the best quality product at the best price. After sale support, dedication, and friendly service is also very important for we believe what is best for you, will also be best for us!

Pricing

Keller International offers the most competitive price for each of its products. Special discount prices can be arranged for Large Volume ordering of certain items. Please ask for a quotation. All prices are subject to change without prior notification.

How To Order

We stock several hundred items. You can place order on line. Or you may call us at 1-800-578-8772 to order or FAX your order form to 1-585-964-8093. When ordering by phone, please have the Stock Item #, shipping information and your credit card information ready. Please order as soon as possible to avoid backorders. Please plan ahead so we can make sure your item is in stock when you need it!!

Special Order Equipment

Black is the Featured Color (some items are white). We specialize in offering a wide variety of optional color choices, styles and designer equipment, which are available by Special Order. Let our specialist customize your entire new salon. Please allow 10 to 14 weeks for receipt of Special Order items. Orders must be a minimum of 5 units. A 50% Deposit is required. Cancellation of a Special Order forfeits the Deposit.

Shipping Policy

Expedited shipping orders placed online before 11:30 A.M. EST will be processed that business day(excluding weekends), otherwise allow 1 business day for order to be processed.
BEFORE YOU SIGN FOR YOUR DELIVERY YOU MUST INSPECT THE SHIPMENT FOR DAMAGE AND SHORTAGES. MAKE SURE YOU RECEIVE THE # OF PACKAGES INDICATED ON THE BILL OF LADING - TAKE PICTURES AND NOTE ANY DAMAGE OR SHORTAGE OF BOXES ON THE BILL OF LADING.

If you doubt for any reason that the contents of your shipment may be damaged you MUST note on your Bill of Lading this. The carrier who delivers this merchandise to you is responsible for its safe delivery.

For Your Protection:

When you accept your shipment from the Freight Company, you are acknowledging that the article(s) were delivered to you in GOOD CONDITION AND PROPERLY PACKED.

Should you notice Any Damage upon receipt (visible or concealed):

    After your order is placed upon availability it takes 2 Business Days to pick and process your order.  Some products are too large or heavy for standard ground services and will require contracting a Freight Trucker.

    Shipping costs are the responsibility of the customer. If ordering online, the shipping costs will be calculated when you check out. If your order contains one or more items requiring Freight Truck, your shipping costs will not be calculated at the time when you check out. We will contact you with the shipping costs prior to processing your order. Because we ship large volumes of freight we pass our exact low costs on you. We will get you the best price! We charge no handling fee and pass on the exact shipping costs!

    The products you order are available in our stock inventory, please allow 4 to 7 business days for delivery for item delivery within the continental U.S.A. Trucking items please allow 4-10 business days for delivery.

    Shipping via standard ground delivery is to-door service only in the Continental USA. They will not bring inside your business/home.

    Shipping via a freight truck includes curbside delivery to a commercial address. Such delivery also includes a free lift gate service, which means the driver will take the items off the truck for you. The driver is NOT obligated to bring the items inside of your shop with a standard delivery. If you would like an inside delivery, please ask a sales Rep. for a special quotation. Standard delivery must also be to a commercial address. Delivery to a residential area is subject to an additional charge.

    Some Explanation for Trucking Terms:

    1. Commercial Delivery - delivery to industrial, or commercial address capable of receiving 52' tractor-trailer truck, typically with loading dock but not necessary. Our pallets usually consist of smaller items, which are just plastic stretch wrapped together making it easy to unload by individual pieces.
    2. Residential Delivery - Zoned residential address delivery, typically a residential delivery requires the use of a smaller carting company truck, because of road weight limits, commercial truck restrictions, or residential community. In this case the trucking company will automatically reclassify your shipment and add a residential delivery charge.

    International Shipping Now Available!

    We have partnered with Bongo International to service our customers Worldwide!

    Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

    International customers can save up to 82% off typical international shipping rates by following these four easy steps:

    Register with Bongo and receive a U.S. shipping address.
    Enter the Bongo address as both your billing and shipping address.
    Use the credit card that you have on file with Bongo as the payment method.
    Once the order arrives at Bongo, log into your account to forward to your country.

    If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

    Click Below to Get Started:

    *Keller International is not responsible for damages caused by shipments being sent by any freight forwarder you may use to ship outside of the continental U.S.

    Shipping Timeframe

    After your order is placed upon availability it takes 48 hrs to pick and process. Whenever possible, we will ship via UPS. Some products are too large or heavy for UPS and will require contracting a Freight Carrier. Freight costs are the responsibility of the customer (ask for a quotation when you talk with the Sales Representative). If the products you order are available from stock - please allow 4 to 10 business days for delivery - within the continental U.S.A. All International Shipping times must be quoted through the Bongo International freight forwarder.

    Product Holding & Storage Policy

    • All merchandise can be placed on hold for up to 30 days, but are subject to a minimum 20% non-refundable deposit. If an order is cancelled prior to shipping, a 20% restocking fee will be deducted from deposit.
    • Storage charges may occur after sixty (60) days at a rate of $5.00 per day, if customer does not make arrangements with Keller International to have products shipped.

    Shipping Damage or Shortage

    For Your Protection: When you accept your shipment from the Freight Company, you are acknowledging that the article(s) were delivered to you in GOOD CONDITION AND PROPERLY PACKED. Should you notice any Damage upon receipt (visible or concealed), (1) have the delivery person note on the freight bill the nature and extent of damages (2) notify the Freight Company's Office to inspect merchandise (3) file a claim for damage at once {in filing a claim, you may make a cash adjustment with the Freight Company for full value, arrange to have repairs made, or replace merchandise} (4) if the damage is unnoticed until merchandise is unpacked, notify the Freight Company's Office immediately and ask to have it inspected, and (5) do not destroy packing material until shipment is inspected and the claim is settled. If the shipment delivered to you is Not in accordance with the quantity of cartons as shown on your receipt, do not accept it until such shortages are noted on the Freight Bill and Bill of Lading. ANY CLAIMS FOR LOSS should be filed immediately with the Freight Company's Office that makes delivery to your door. Claims for loss MUST NOT be deducted from our invoice, nor deferring of payment while waiting adjustments of such claims.

    Returns & Exchanges

    New Keller International merchandise may be returned for a refund within 30 days of receipt. Special Order Color & Collins Manufacturing are non-refundable custom made products. Other drop ship products are restricted to their own return policies. Return requests MUST be approved in advance and are subject to a 20% restocking fee (if not returned in original packaging and condition) plus shipping charges (both directions will be billed the original shipping cost). Products must be returned in their original packaging - in Like New condition. Refunds are contingent upon Keller International Inspection and approval. All credits will be issued to the original method of payment used (ie. credit card, store credit, check, etc.). Special Order items are NOT returnable. All drop ship items return policies are discretion of manufacturers (Oakworks, Collins, Continuum, Rhino Mat, Adjust-A-Sink, Flash Furniture, Pibbs, etc).

    All Collins Equipment are custom made special order items and are non-refundable. 

     

    International Shipments

    All return freight shipping charges are the responsibility of the customer. Keller International is no longer responsible for the goods after you have received Proof of Delivery from the Bongo Warehouse. Any international return would need to be coordinated through customer service at Bongo International. Customers will be responsible for shipping replacement goods through Bongo's service. Keller International is not responsible for the international transportation. All International returns please contact Bongo International.

    Order Cancellation

    Orders can be cancelled before they are processed, usually within 2 business days. If the order has already been processed and has not shipped, you will be charged a $25.00 cancellation fee. If your order has already been processed and is in transit to you, you will be charged the $25.00 cancellation fee and all related shipping and handling return expenses.

    Changes In Design

    We reserve the right without notice to modify, change, alter and improve any designs.

    Taxes

    If you are located in New York State, we must add the appropriate NYS Sales Tax to your order, unless you have a signed Resale Certificate Form.

    Warranty

    Keller International warrants that their products are of high quality and workmanship. If you find a defect within 30 days of receipt: We will pick up the defective part or complete unit from you at our discretion, repair or replace it, and return it to you free of charge. After 30 days: You must return the defective part or complete unit to us. We will repair or replace it and return it to you free of charge. PLEASE NOTE: Further; we are not responsible for damaged goods due to the actions of persons or entities other than us, or due to transport of the goods.

    Warranty periods are:

    1. Hydraulic pumps - 2 years.
    2. Highland Pumps - Extended 5 years. (Repaired or replaced. Customer to pay shipping charges after the first year of service)
    3. All-purpose Reclining Chair Mechanisms - 1 year.
    4. Shampoo Bowl Chairs - Fixtures and parts 90 days
    5. Upholstery is guaranteed to be free of defects in materials and workmanship upon receipt.

    This warranty, however, does not cover damage due to normal wear and tear, abuse, misuse, alteration, improper maintenance or unauthorized repairs. All plumbing installations must be installed by a licensed plumber with a copy of the plumbers invoice returned with the warranty card within 30 days for activation. In addition, this warranty is limited solely to repair, replacement, credit or refund of the original purchase price of the product. Keller International llc. shall not be liable, under any circumstances, for consequential or incidental damages including, but not limited to, labor costs or loss of profits arising in connection with the use of or inability to use products purchase from Keller International llc. This warranty is Non-Transferable.

    Warranty Disclaimer

    Keller International as the seller / distributor assigns to the buyer all warranties that the manufacture of the goods provides. The only warranties implied for a breach of warranty are those provided from the manufacturer of the products. The purchaser of the product as the buyer will solely look to the manufacture for performance and execution of any remedies provided from the manufacture for any and all warranties that are breached. Any and all liabilities arising from the manufactures product will be cover by the manufactures warranty and legal responsibility only. Keller International representatives shall make no claims whether verbal, E-mail or written to alter such warranties. Any implied extended warranties or altered warranties must be done by written binding contract of both parties (seller and Buyer).

    Privacy Policy

    Our Commitment to Privacy:

    Keller International knows that you care how information about you is used and shared. As part of its commitment to customer service, Keller International strives to make you feel safe and comfortable doing business with us. Here are some guidelines that we follow to keep your personal information private. Keller International reserves the right to modify this Privacy Policy at any time without notice.

    Information We Collect

    Keller International may collect certain personal information, including but not limited your name, address, telephone number, and email address. Keller International may also collect your credit card information, billing address, ship to address which may be your address or that of another party you listed as a ship to address, when you provided Keller International with this information. We do this to ensure that we have all the correct information to process your order and ship as soon as possible. We do not store credit card information on site, but is processed by a third party certified credit card processing company. 

    The Web Site may use third party products and services to gather anonymous traffic statistics using cookies and other statistical web collection methods. A cookie is a small piece of stored information with your browser that helps web sites and multiple servers recognize you. Keller International and its third party service providers may or may not also use pixilation, or transparent files, for user tracking and help us manage and improve our website.

    Keller International may inadvertently transmit non identifiable user information about visitors to our site sometimes to servers of reputable third parties for the purpose of targeting banners, coupons and other special offers. Search engine companies are continually changing their logarithms for data collection and may be considered as third party providers outside of our control. Clearing cookies frequently will help reduce tracking if you choose to do so, but will erase your history to our site. On occasion you may need to refresh your browser to update a webpage you have visited before to display the most current information. By using our website you consent to our published policies. Links from our website to other websites and vice versa helps build reliable good quality search engine links and are used by Keller International to enhance our website. 

    The way we use Information 

    Keller International at times will share customer information provided to Keller International with third parties who provide a service and distribute products for Keller International. Some of the ways we need to use this information will include, but are not limited to, the following:

    • Processing orders

    • Warranty Service

    • Web and shopping enhancements for a better customer experience.

    • Marketing which will include direct mail, e-mail, market analysis and web maintenance

    We at Keller International are not in the business of selling, renting, trading or sharing our customers personal information. Sharing of information with our third party vendors would only be done to complete your order fulfilment, process payment or maintain records.

    Contact information

    If there are any concerns or questions about this privacy policy please email or write us at:

    Keller International LLC.

    Po Box 70

    Hamlin, NY 14464

    Phone - 800-578-8772

    Email – info@kellerinternational.com

    Updating Our Privacy Policy

    Again, we at Keller International reserve the right to modify this policy without notice from time to time. All policy changes will be posted on these pages with the date modifications.

    Limited Right to Website and Publish Literature

    The viewing, printing or downloading of any content, graphic, form or document from the Site grants you only a limited, non-exclusive license for use solely by you for you own personal use and not for republication, distribution or other use. No part of any content, form or document may be reproduced in any form or incorporated into any information retrieval system, electronic or mechanical, other than for your personal use (but not for resale or redistribution). No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce, publish, transmit, distribute, display, modify, or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Site.. The content and software on this site may be used only as an informational resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Content on this site is strictly prohibited.

    Indemnification

    You agree to indemnify, defend and hold us and our owners, shareholders, directors, officers, employees, subsidiaries, and affiliates (collectively, "Affiliated Parties") harmless from any liability, loss, claim and expense, including attorneys' fees, related to your violation of this Agreement or use of the Site.

    Disclaimer of Website Usage

    THE INFORMATION FROM OR THROUGH THE SITE ARE PROVIDED "AS-IS," AND ALL WARRANTIES, EXPRESS OR IMPLIED, ARE DISCLAIMED, INCLUDING, WITHOUT LIMITATION, THE DISCLAIMER OF ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. THE INFORMATION AND SERVICES MAY CONTAIN OMMISIONS, ERRORS, PROBLEMS OR OTHER LIMITATIONS. YOU AGREE THAT WE AND OUR AFFILIATED PARTIES OR MANUFACTURES HAVE NO LIABILITY WHATSOEVER FOR YOUR USE OF ANY INFORMATION. BUT NOT AS A LIMITATION THEREOF, WE AND OUR AFFILIATED PARTIES ARE NOT LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTIAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF BUSINESS, LOSS OF PROFITS, LITIGATION), WHETHER BASED ON BREACH OF CONTRACT, BREACH OF WARRANTY, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE NEGATION OF DAMAGES SET FORTH HEREIN ARE FUNDAMENTAL. THE SITE AND THE INFORMATION WOULD NOT BE PROVIDED WITHOUT SUCH LIMITATIONS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US THROUGH THE SITE SHALL CREATE ANY WARRANTY, REPRESENTATION OR GUARANTEE NOT EXPRESSLY STATED IN THIS AGREEMENT.

    Limitation of Liability

    UNDER NO CIRCUMSTANCES AND UNDER NO LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY OR OTHERWISE, SHALL KELLER INTERNATIONAL LLC. OR ANY OF ITS, EMPLOYEES, OFFICERS, DISTRIBUTORS, SUPPLIERS BE LIABLE TO YOU OR TO ANY OTHER PERSON FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL LOSSES OR DAMAGES THE USE OF OR INABILITY TO USE THE WEBSITE, INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOST PROFITS. IN NO CASE OR EVENT SHALL KELLER INTERNATIONAL LLC BE HELD LIABLE FOR DAMAGES IN EXCESS TO THE COST OF THE ORIGINAL PURCHASE, SALE OR CONTRACT.

    Governing Jurisdiction

    This sale, agreement, or contract shall be treated as though it were executed and performed in Orleans County, New York, and shall be governed by and construed in accordance with the laws of the State of New York, without regard to conflict of law principals. THIS AGREEMENT MAY BE AMENDED AT ANY TIME BY US FROM TIME TO TIME WITHOUT SPECIFIC NOTICE TO YOU, but will be posted on this website or in published Keller International llc
    sales literature.

    E-Business Arbitration

    Any controversy or claim arising out of or relating to this contract, or breach thereof, shall be settled by arbitration administered by the American Arbitration Association's eCommerce Services under the AAA's Commercial Arbitration Rules. Supplementary Procedures for Online Arbitration, and the judgment on the award rendered by the Arbitrator(s) may be entered having jurisdiction thereof to be. The arbitration will take place in Syracuse, New York. Each party will bear its own cost of any legal representation, discovery or research required to complete arbitration. The existence or results of any arbitration will be treated as confidential. Further, Customer will not have the right to participate as a representative or member of any class of claimants pertaining to any claim.

    Collins Product Warranty

    7 1/2 YEARS: All Foot-Operated Hydraulic bases are guaranteed for seven and one-half years from the date of purchase.

    FIVE YEARS: Reclining mechanisms, dryer motors, and dryer hoods are guaranteed for five years from the date of purchase.

    ONE YEAR: All remaining components, unless noted otherwise, are guaranteed for a period of one year from the date of purchase.

    This guarantee applies only to the original purchaser and all claims must be made through Keller International from whom the equipment was purchased.

    *This guarantee does not apply to damage caused by water or fire, discoloration, fading, or staining of fabrics, laminates, or finishes, or where there is evidence of tampering, mishandling, abuse or misuse of the equipment.

    Phone Recording for Quality Control/Training

    At Keller International we pride ourselves in the best quality service, and to better serve our customers our calls may be recorded to ensure reliability and our best performance.