Shipping Policy

Keller International attempts to ship within 3 business days after your order is placed upon availability. Whenever possible, we will ship via UPS. Some products are too large or heavy for UPS and will require contracting a Freight Carrier. Freight costs are the responsibility of the customer. (Ask for a quotation when you talk with the Sales Representative). Or we will contact with the shipping charge if you place your order online. The products you order are available from stock - please allow 4 to 7 business days for delivery for UPS items. Trucking items please allow 4-10 business days
for delivery.


When the items you ordered appear "FREE S&H", the shipping is built into the price, and you will not be charged for shipping with your purchase. When the items you ordered appears "PLUS SHIPPING", the shipping is not built into our prices, therefore we will have to bill you the proper amount for the freight. The freight charges depend on where you are located and the weight of the merchandise. When you check out, the freight would not be included in the total amount. We will contact you as soon as possible with a freight quote. If you agree, we will then add the charge to your order. Because we ship large volumes of freight we pass our exact low costs on you. We will get you the best price! We charge no handling fee and pass on the exact shipping costs! Note: commercial delivery is the standard quote. If you need residential delivery, additional charges will be added. Inside delivery is not available for all shipments.

Some Explanation for Trucking Terms:

 

1)
Commercial Delivery - delivery to industrial, or commercial address capable of receiving 52' tractor-trailer truck, typically with loading dock but not necessary. Our pallets usually consist of smaller items, which are just plastic stretch wrapped together making it easy to unload by individual pieces.
2)
Residential Delivery - Zoned residential address delivery, typically a residential delivery requires the use of a smaller carting company truck, because of road weight limits, commercial truck restrictions, or residential community. In this case the trucking company will automatically reclassify your shipment and add a residential
delivery charge.
3)
Tailgate Delivery- the product is placed at the tailgate of the tractor-trailer.
4)
Liftgate Delivery - Driver will lower the shipment to the ground with a liftgate. They will only place the product curbside, not in the business or garage. For your convenience, most shipments are arranged with liftgate service , and your shipping quote will include this service. However, if tailgate delivery is the only option in your area, we will notify you in advance.

 

 

IMPORTANT!!!!! INSPECT YOUR FREIGHT FOR DAMAGE AND SHORTAGE UPON DELIVERY, MAKE SURE YOU RECEIVE THE NO. OF PACKAGES WHICH IS TYPICALLY INDICATED ON THE BILL OF LADING - TAKE PICTURES AND NOTE ANY DAMAGE OR SHORTAGE ON THE BILL OF LADING BEFORE YOU SIGN FOR THE DELIVERY.

For Your Protection:

When you accept your shipment from the Freight Company, you are acknowledging that the article(s) were delivered to you in GOOD CONDITION AND PROPERLY PACKED.

Should you notice Any Damage upon receipt (visible or concealed):

 

1)
Have the delivery person NOTE ON THE FREIGHT BILL the nature and
extent of DAMAGES
2)
Notify the Freight Company's Office to inspect merchandise
3)
File a claim for damage at once (in filing a claim, you may make a cash adjustment with the Freight Company for full value, arrange to have repairs made, or
replace merchandise)
4)
If the damage is unnoticed until merchandise is unpacked, notify the Freight Company's Office immediately and ask to have it inspected, and
5)
Do not destroy packing material until shipment is inspected and the claim is settled.

 

 

If the shipment delivered to you is not in accordance with the quantity of cartons as shown on your receipt, do not accept it until such shortages are NOTED on the Bill of Lading. ANY CLAIMS FOR LOSS should be filed immediately with the Freight Company's Office that made delivery to your door. Claims for loss MUST NOT be deducted from our invoice, nor deferring of payment while waiting adjustments of such claims.

 

*
If you give us the wrong/insufficient address information and the package comes back to us, you will be billed shipping cost again for the right address.
*
Express services available upon request for some items at an additional charge. (Please indicate on comment section).

 

 
 
 
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