Frequently Asked Questions




Why are your prices so great?

We are a wholesaler that sells directly to the public. You get factory direct prices. We have low overhead and deal in large quantities.

What is your return policy?

Our products can be returned or exchanged within 30 days upon delivery. For details, please see our Terms & Conditions page.

What are the plumbing requirements for the Shampoo back-wash units?

We have a detailed data sheet we can provide to you for specific plumbing needs. All faucets are American Standard 1/2 " female pipe. Sink drains are 1 & 1/2" standard pipe. Please check with your local plumbing codes for their regulations and ask for our detail data sheets.

What are Vacuum Breakers? What do they do?

Vacuum breakers are a safety device required by some municipalities to hook your sinks into the public water supply. It prevents in the worse case scenario chemicals in your bowl being sucked back into the public water supply causing contamination. Some places require it and some places do not., check your local building codes. A plumber can usually install a vacuum breaker even if it was not bought originally, but you will need to have your model number.

What methods of payment do you accept?

We accept all major credit cards (Visa, Master, American Express, Discover), Check, Money order and Wire transfer. All orders must be prepaid. Financing can be arranged through our Finance Partners (please call for details). All items ordered and paid in full (or with a deposit) will be subject to a 20% cancellation fee if refused or canceled by the BUYER after the merchandises leave our warehouse. Some checks may require a waiting time before we can ship, but most of the time checks processed with approval from the TeleCheck machine will ship immediately.

How do I place a special color order? Also- Does minimum of 5 for special order have to be 5 of Same item? How long do special order items take to reach me?

Black is the Featured Color (some items are white). We specialize in offering a wide variety of optional color choices, styles and designer equipment, which are available by Special Order. Please allow 8 to 12 weeks for receipt of Special Order items. It may be a little shorter, or it may be a little longer, but that's a safe estimate. Orders must be a minimum of 5 units. A 50% Deposit is required. Cancellation of a Special Order forfeits the Deposit. Minimum of 5 have to be 5 of same item. We may accept special order with quantity Less than 5 of same item, but will subject to surcharge $20 each.

Can your package deal pieces be changed around?

Not really because they are highly discounted, but sometimes we can change around to meet your needs.

What type of material do you use to upholster your chairs?

The material is the industry standard PVC - "vinyl."

Does your styling chair work for big people? How much weight does the chair/stool hold?

Most of our styling chairs have a seat width of 19" to 21". Hydraulic pumps are rated to 350 pounds, which means a person who can sit in the chair should weigh less than 350 pounds. Some of our barber chair pumps are rated to 450 lbs.

What is your warranty?

Please see our Terms & Conditions page.

How will my purchases be shipped?

Most of our products are shipped by UPS (continental USA). Barber chairs and Shampoo Bowl Units (and some other items) are too heavy for UPS and are shipped by Freight. Shipping charges should be discussed when ordering. For more details, please see Shipping Policy Page.

Do you provide financing?

Yes we do. For more information, please go to our financing page.

Do you have a store or a showroom I can go to?

While we have a distribution center, we have not created any stores or showrooms, due to keeping our costs down. Our distribution center is located in upstate New York, however we do have many retail centers with our products across the U.S. Call to receive information about ones closest to you. 1-800-578-8772.

Is there any way I can just pick up my order?

Customers can arrange a pickup at our distribution centers if you'd like to do so. This way we will deduct the delivery charges. The item(s) that you're ordering would have to be in-stock, the order would have to be fully pre-paid before arrangements could be made, and you would have to have a vehicle capable of handling the pickup yourself. Please discuss with our sales Rep. when you place your order about this option.

Do you do price matching?

We guarantee our low prices every day on every item. If you find an identical item with a lower price that is legitimate, we will gladly match the price, provided they have it in stock. You will need to get a full quote that includes shipping charges and item specifications. However, the items have to be identical. Sometimes we can even beat the competitor's price.

How can I become a distributor?

You can apply for it. Simply download the PDF Form Distributor Application, fill it out and send back to us. Once you are approved, we will assign you the Distributor ID No. and price list.

How to find special order color information?

See individual item description in website and select “Special Order Colors.” The Color #’s will help you tell which color vinyls match each chair style.

How to match Espresso brown wood furniture colors?

Each item in the Espresso wood section of the website has been given a 1-4 # code which helps match color wood styles.

How to find current Coupons & Specials?

See Clearance and Specials or our Blog!

How much average weight can a chair hold?

Styling: 325 lb, All Purpose: 350 lb, Barber: 450 lb

What is the difference between an All-Purpose Chair, Styling Chair and Barber Chair?

Styling Chairs are lighter duty chair for styling and salon use. All Purpose Chairs can recline for use as a shampoo, barber or tattoo chair. Barber Chairs are the most heavy duty and can recline the most.

What’s the differences between Whirlpool Pedicure Spa and Pipeless Pedicure Spas?

  • A Whirlpool Spa is similar to a hot tub spa(or bathtub). It has one motor with multiple pipes going to multiple jets. Therefore has larger surface area for cleaning. A typical whirlpool spa has 4 jet outlets for the one motor. Motor has larger horsepower.
  • Pipeless Spas still require piping! Needs hot and cold water hookups but has less piping than a whirlpool. Spas generally have 1 pipeless or 2 pipeless motors. Pipeless motor consists of 1/7th horsepower motor, with an impeller and cover as one unit. The cover is removable and exposes the impeller so the amount of water in the cavity is minimal, for better cleanliness. It is more efficient as the water is closer to the motor and more direct.

How to find how much a chair reclines?

Each chair is different. Check Item description for most accurate info.

What type of wood is used for our styling station?

Wood laminate with a melamine finish. (Melamine is a heavy duty plastic resin for strong durability).

What are the requirements for starting a Beauty Salon/Barber Shop?

Please read our blog post titled "Opening A Beauty Salon/Barber Shop" for more information about the must have salon items and a list of regulation of barbering and cosmetology websites by state.

What is your Collins Product warranty?

7 1/2 YEARS: All Foot-Operated Hydraulic bases are guaranteed for seven and one-half years from the date of purchase.

FIVE YEARS: Reclining mechanisms, dryer motors, and dryer hoods are guaranteed for five years from the date of purchase.

ONE YEAR: All remaining components, unless noted otherwise, are guaranteed for a period of one year from the date of purchase.

This guarantee applies only to the original purchaser and all claims must be made through Keller International from whom the equipment was purchased.

This guarantee does not apply to damage caused by water or fire, discoloration, fading, or staining of fabrics, laminates, or finishes, or where there is evidence of tampering, mishandling, abuse or misuse of the equipment.


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